KIADDA LAB aims to provide quality everyday carry products and dependable service. The conditions below explain returns, replacements, refunds, delivery problems and order cancellations.
Returns & Refunds
Items must be unused, in their original condition and original packaging, with proof of purchase such as an order number or receipt. Returns that do not meet these requirements will not be accepted.
Damaged or Defective Items
If a product arrives with a manufacturing defect or production issue, contact roderickzxj@gmail.com within 14 days of delivery. We will provide a replacement free of charge and pay the cost of sending it to you.
Returns (Change of Mind)
Contact roderickzxj@gmail.com within 14 days of delivery to request a return and receive the return address.
We cover the original delivery cost through free shipping. For change-of-mind returns, you must arrange and pay for return postage through your local post office. After we receive the item and confirm that it meets the return conditions, we will issue a full refund.
Missing or Lost Parcels
If delivery exceeds the estimated window, contact us so we can investigate. For a parcel confirmed lost, we will offer a replacement or a full refund.
Check your address carefully when ordering. We are not responsible for parcels lost because you supplied an incorrect address.
Returned Parcels
If a parcel comes back because of an incorrect address, an unsuccessful delivery attempt or failure to collect it, we will contact you to arrange another delivery. Additional delivery charges may apply.
You can instead request a refund, in which case the original shipping cost will be deducted.
Order Cancellations
Email roderickzxj@gmail.com within 12 hours of placing your order if you wish to cancel. Orders are processed quickly; cancellation is unavailable once the order has shipped.
Our payment provider charges a transaction fee that is not refunded on cancellation. Approved cancellations therefore carry a 5% cancellation fee, deducted from the amount refunded.
Refunds
We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days.
Your bank or card provider may need additional processing time. If the refund has not arrived more than 15 business days after approval, contact roderickzxj@gmail.com.
Your Statutory Rights
These policies do not limit mandatory consumer rights that cannot be excluded under applicable law. Any return conditions, cancellation deadlines or fees apply only to the extent permitted by that law.